Print this page| At Mitec, we are dedicated to providing the most advanced technology and highest quality products combined with the utmost level of service and reliability for our customers. Our customers can count on timely and responsive service for all inquiries. |
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Mitec Service and Support
If you have purchased a Mitec product from one of our distributors, please make the initial
call to them, and if necessary they will put you in contact with our technical support team
directly. Should you wish to contact MitecTelecom directly, our contact details are:
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For Primary Technical Support of Mitec products, including confirmation of the need for an RMA:
Mitec Telecom Technical Support CenterTel: (514) 694-8666 ext 2126 Fax: (514) 694-3814 E-mail: technicalsupport@mitectelecom.com For products manufactured by Mitec Telecom (Suzhou) co. Ltd., upon determining an RMA is needed, the Technical Support Center will redirect you to RMA representatives in China. |
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To follow-up on an existing RMA in Canada:
Mitec Telecom RMA Center (Canada)Tel: (514) 694-9000 ext 2320 Fax: (514) 630-8602 E-mail: rma@mitectelecom.com |
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To follow-up on an existing RMA in China:
Mitec Telecom RMA Center (China)Tel: (514) 694-9000 ext 2320 Fax: (514) 630-8602 E-mail: caroline.jiang@mitectelecom.com.cn |
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For Primary Technical Support, RMA follow-up and equipment return instructions for Keragis Corporation products, including confirmation of the need for an RMA:
Keragis Corporation RMA CenterTel: +1 858 486 1716 Fax: +1 858 486 6445 E-mail: keragis@keragis.com |
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How to return Mitec Equipment manufactured in Canada for repair:
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| 1. | Contact our Technical Support Center at (514) 694-8666 ext 2126 to confirm an RMA is necessary. | ||
| 2. | Should an RMA be necessary, contact our RMA Center at (514) 694-9000 ext 2320 to request an RMA form. The RMA form can be found below. | ||
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Download a faxable RMA Form
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| 3. | Fill-out the RMA form and e-mail it to rma@mitectelecom.com or fax to (514) 630-8602. Please note you will need to provide the model number, serial number, as well as a full description of the product. Provide as many details as possible, including the full fault description, pictures, sample data and/or print-outs, when ever possible. | ||
| 4. | Once the request is received, the RMA Center will contact you. | ||
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Once you have received and RMA number please ship the equipment to:
Please mark all box(es) with the following info: (CANADIAN GOODS RETURNED FOR REPAIRS & RMA#) Attention: RMA Center Place of origin is Canada. For customs clearance issues contact related to return of goods for repair to our RMA Center (Canada) contact our Traffic Coordinator at (514) 694-9000 ext 3114 |
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How to return Mitec Equipment manufactured in China for repair:
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| 1. | Contact our Technical Support Center at (514) 694-8666 ext 2126 to confirm an RMA is necessary. | ||
| 2. | Should an RMA be necessary, Technical Support Center will redirect you to our RMA representatives in China. | ||
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Warranty Repair
Units repaired under warranty are of no charge to the customer. In the event that there is
“No Fault Found”, a charge of US $ 250.00 per unit will be invoiced to cover, evaluation,
labour and testing, prior to shipping.
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Non-Warranty Repair
Units that are not under warranty, incur a minimum charge of US $250.00 per unit.
In the event that the repair cost exceeds the minimum amount, a cost estimate will
be sent for approval and a purchase order will be required to proceed.
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Warranty Statement
View Mitec’s warranty statement
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